Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using Novira-AI's services, website, or platform (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

1.1 Binding Agreement

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Novira-AI ("we," "us," or "our"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.2 Age Requirement

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you meet this age requirement.

1.3 Compliance with Laws

You agree to comply with all applicable local, national, and international laws and regulations in your use of the Service, including but not limited to GDPR and PDPL regulations.

2. Definitions

For the purposes of these Terms:

• "Service" refers to the Novira-AI platform, website, and all related services
• "Platform" refers to the Novira-AI web application and associated tools
• "User" refers to any individual or entity using the Service
• "Content" refers to any text, images, videos, data, or other materials
• "Campaign" refers to marketing campaigns created using the Service
• "AI Agents" refers to our artificial intelligence tools and services
• "Connected Platforms" refers to third-party social media and advertising platforms
• "Subscription" refers to your paid plan for accessing the Service

3. Service Description

Novira-AI is an AI-powered marketing campaign automation platform that provides comprehensive tools and services for digital marketing:

3.1 Core Services

• AI-Powered Campaign Creation: Automated generation of marketing content using AI agents
• Multi-Platform Publishing: Simultaneous posting to Facebook, Instagram, LinkedIn, X/Twitter, and WhatsApp
• Content Optimization: AI-driven content improvement and localization
• Campaign Management: Scheduling, monitoring, and optimization tools
• Analytics & Reporting: Comprehensive performance tracking and insights
• Audience Management: Targeted audience creation and segmentation
• A/B Testing: Campaign experimentation and optimization

3.2 AI Agents

Our platform includes specialized AI agents:

• Lead Marketing Strategist Agent
• Copywriter Agent
• Media Buyer Agent
• Media Planner Agent
• Digital Specialist Agent

3.3 Service Availability

While we strive for 99.9% uptime, the Service may occasionally be unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable notice of planned maintenance when possible.

4. Account Registration and Responsibilities

4.1 Registration Requirements

To create an account, you must:

• Provide accurate, current, and complete information
• Verify your email address
• Create a secure password
• Agree to these Terms and our Privacy Policy
• Have the legal capacity to enter into binding agreements

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

4.3 Prohibited Account Actions

You may not:

• Share your account credentials with others
• Create multiple accounts for fraudulent purposes
• Sell, transfer, or assign your account to another party
• Use automated means to create accounts
• Impersonate another person or entity

5. Subscription Plans and Billing

5.1 Subscription Tiers

5.2 Billing Terms

• Payment Processing: All payments are processed securely through LemonSqueezy
• Billing Cycle: Subscriptions are billed monthly or annually in advance
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: We will provide 30 days notice before any price increases
• Taxes: Prices exclude applicable taxes, which will be added at checkout

5.3 Refund Policy

• Monthly plans: No refunds for partial months
• Annual plans: Pro-rated refund within 30 days of purchase
• Refunds are issued at our sole discretion for service issues
• No refunds for violations of these Terms

5.4 Free Trial

New users may be eligible for a 14-day free trial. Trial terms:

• Limited to one trial per user/organization
• Full feature access during trial period
• Automatic conversion to paid plan unless cancelled
• No credit card required for trial initiation

6. Acceptable Use Policy

6.1 Prohibited Uses

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Distribute malware, viruses, or harmful code
• Engage in fraudulent, deceptive, or misleading practices
• Send spam, unsolicited communications, or excessive volume campaigns
• Harass, threaten, or intimidate others
• Promote violence, hate speech, or discrimination
• Distribute pornographic or sexually explicit content
• Infringe on intellectual property rights
• Circumvent security measures or access restrictions
• Reverse engineer or attempt to derive source code
• Use automated tools to scrape or collect data
• Resell or redistribute the Service without permission

6.2 Marketing Compliance

You must ensure your marketing campaigns comply with:

• CAN-SPAM Act and similar email regulations
• GDPR and PDPL requirements for data protection
• Platform-specific advertising policies (Facebook, Google, etc.)
• Industry-specific regulations (healthcare, finance, etc.)
• Truth in advertising laws and guidelines

6.3 Enforcement

Violations of this policy may result in:

• Warning or temporary suspension
• Permanent account termination
• Legal action for damages
• Reporting to law enforcement authorities

7. Content Guidelines and Intellectual Property

7.1 Your Content

You retain all rights to content you upload or create ("User Content"). By using the Service, you grant Novira-AI a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display your content
• Publish content to your connected platforms
• Generate analytics and insights
• Improve our AI models (in anonymized form)

7.2 AI-Generated Content

Content generated by our AI agents:

• Becomes your property upon creation
• May be similar to content generated for other users
• Should be reviewed before publication
• May require attribution depending on use case

7.3 Novira-AI Intellectual Property

The following remain our exclusive property:

• The Novira-AI platform, software, and source code
• AI models and algorithms
• Trademarks, logos, and branding
• Documentation and training materials
• Aggregated and anonymized data

7.4 Content Responsibility

You are solely responsible for:

• Ensuring you have rights to all uploaded content
• Accuracy and legality of your campaigns
• Consequences of publishing AI-generated content
• Compliance with copyright and trademark laws

8. Platform Connections and Third-Party Services

8.1 Connecting Platforms

When connecting third-party platforms (Facebook, Instagram, LinkedIn, X/Twitter, WhatsApp, Google Ads):

• You must have proper authorization for all accounts
• You grant us permission to act on your behalf
• You remain responsible for compliance with platform policies
• Connection can be revoked at any time

8.2 Third-Party Terms

You acknowledge that:

• Third-party platforms have their own terms of service
• We are not responsible for third-party platform changes
• Platform APIs may change or become unavailable
• Your use must comply with all platform-specific rules

8.3 Data Sharing

By connecting platforms, you authorize:

• Data exchange between Novira-AI and connected platforms
• Storage of authentication tokens and credentials
• Collection of performance metrics and analytics
• Synchronization of audience and campaign data

9. Service Limitations and Disclaimers

9.1 Service Limitations

• AI-generated content may require human review and editing
• Campaign performance depends on multiple external factors
• Third-party platform availability is beyond our control
• API rate limits may affect posting frequency
• Some features may be in beta or experimental stages

9.2 No Guarantees

We do not guarantee:

• Specific marketing results or ROI
• Uninterrupted or error-free service
• Compatibility with all third-party platforms
• AI content will meet all requirements without modification
• Protection against platform policy changes

9.3 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY OF CONTENT

9.4 Your Acknowledgment

You acknowledge that use of the Service is at your own risk and that you are solely responsible for any damage to your computer system or loss of data.

10. Limitation of Liability

10.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOVIRA-AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY
• DAMAGES RESULTING FROM THIRD-PARTY PLATFORMS OR SERVICES
• FAILURE OF AI-GENERATED CONTENT TO MEET EXPECTATIONS

10.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• The amount you paid us in the twelve (12) months preceding the claim, or
• One hundred dollars ($100)

10.3 Exceptions

These limitations may not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

10.4 Basis of Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance on the limitations of liability set forth herein, which form an essential basis of the bargain between us.

11. Indemnification

11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Novira-AI, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your User Content or marketing campaigns
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any misrepresentation made by you
• Third-party claims related to your campaigns

11.2 Indemnification Process

In the event of a claim:

• We will promptly notify you of the claim
• You will have the right to control the defense
• We may participate with counsel at our expense
• You may not settle without our written consent
• We will cooperate in the defense

11.3 Survival

This indemnification obligation will survive the termination of these Terms and your use of the Service.

12. Termination and Suspension

12.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Requesting account deletion via support@novira-ai.com
• Following the cancellation process in your billing portal

12.2 Termination by Novira-AI

We may terminate or suspend your account immediately if:

• You violate these Terms or our policies
• You engage in fraudulent or illegal activities
• Your payment method fails or is disputed
• You abuse the Service or harm other users
• Required by law or court order
• The Service is discontinued

12.3 Effects of Termination

Upon termination:

• Your access to the Service ends immediately
• Unpaid fees become immediately due
• Your data will be deleted per our Privacy Policy
• You must cease using any Novira-AI materials
• Platform connections will be revoked
• No refunds for unused subscription periods

12.4 Data Export

Before termination, you may:

• Export your campaign data
• Download reports and analytics
• Save AI-generated content

Data export must be completed before account closure.

13. Data Protection and Privacy

13.1 Privacy Policy

Our Privacy Policy, available at Privacy Policy, explains how we collect, use, and protect your personal information. By using the Service, you consent to our data practices.

13.2 GDPR Compliance (EU Users)

For users in the European Union:

• We act as a data controller for account information
• We act as a data processor for campaign data
• You maintain full GDPR rights over your data
• Data processing agreements available upon request

13.3 PDPL Compliance (Saudi Arabian Users)

For users in Saudi Arabia:

• We comply with PDPL requirements
• Data localization provisions observed
• Enhanced protections for sensitive data
• Rights under PDPL fully respected

13.4 Data Security

We implement industry-standard security measures including:

• Encryption in transit and at rest
• Regular security audits
• Access controls and monitoring
• Incident response procedures

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles.

14.2 Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@novira-ai.com. We will attempt to resolve the dispute informally for 30 days.

14.3 Arbitration Agreement

If informal resolution fails, any dispute shall be resolved through binding arbitration:

• Arbitration will be conducted by JAMS under its rules
• Arbitration will take place in Delaware or online
• Each party bears its own costs
• The arbitrator's decision is final and binding

14.4 Class Action Waiver

YOU AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.5 Exceptions

The following disputes are not subject to arbitration:

• Small claims court actions
• Intellectual property disputes
• Violations requiring injunctive relief

15. Changes to Terms

15.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be necessary due to:

• Legal or regulatory requirements
• New features or services
• Security or privacy enhancements
• Business model changes

15.2 Notification Process

We will notify you of material changes through:

• Email to your registered address
• In-platform notifications
• Banner on our website
• Update to the "Last Updated" date

15.3 Acceptance of Changes

Your continued use of the Service after the effective date of changes constitutes acceptance. If you disagree with changes:

• You may close your account
• You should discontinue use immediately
• Previously accepted terms remain in effect until termination

16. Contact Information

For any questions, concerns, or notices regarding these Terms of Service, please contact us: